Tagged: healthcare recruiting

5 Lessons in Customer Service

Posted on June 16, 2014 by - Coors Insights - June 2014

Especially in the past year, hospitals have seen a monumental increase in focus on customer service. At Grady Memorial Hospital, “an urban safety-net academic facility in Atlanta,” a program has been devised to focus explicitly on customer service called the Customer Service Initiative (CSI). Through this program, emergency room nurses “created a five-step customer service… Read more »