Monthly Archives: June 2014

5 Lessons in Customer Service

Posted on June 16, 2014 by - Coors Insights - June 2014

Especially in the past year, hospitals have seen a monumental increase in focus on customer service. At Grady Memorial Hospital, “an urban safety-net academic facility in Atlanta,” a program has been devised to focus explicitly on customer service called the Customer Service Initiative (CSI). Through this program, emergency room nurses “created a five-step customer service… Read more »

The Biggest Problems Facing Hospital Boards

Posted on June 13, 2014 by - Coors Insights - June 2014

hopsital board meeting

If you’ve ever served, or are currently serving, on the board of a hospital, then you’re already familiar with several of the challenges facing board members. Problems are unavoidable, but, especially during these times of funding cuts, increasing restrictions, and evolving models of care, how we deal with these problems is critical. Here are three… Read more »